Security protocols Covid 19

FOOD AND DRINKS MEASURES

• Reduced number of tables in the breakfast room (2 meters between tables).
• Constant cleaning of restaurant and convention rooms.
• All the kitchen and hall staff work with gloves and masks, both those working with customers and those in the back stages.
• Tablecloths, disposable napkins and decorative elements are not used in the breakfast room.
• In the areas susceptible to queuing, minimum separation distance is marked on the floor, so that everyone respects the safety distance.
• Our staff provides the dishes, so that customers do not have direct access to them.
• Exhaustive control and revision of dish washing machine temperature (>80º)
• Tables and chairs are sanitized after use in our bars and terraces.

ROOM CLEANING MEASURES

New cleaning and disinfection protocols. An approved external company certifies that room cleaning is carried out in accordance with Covid-19 prevention measures as established by the Ministry of Industry, Trade and Tourism, Osga Group.

• Guests can decide whether to use or not room cleaning service during their stay.
• Cleaning is always done with the customer not present and with liquid products.
• Sodium hypochlorite solution with a concentration of 0.1%, or 62-71% ethanol or 0.5% hydrogen peroxide
• Our external laundry ensures and certifies clothes are washed at more than 60º and the use of disinfectant products. Additionally, a clothing pick up service protocol for both customer-s stay and check out has been established, so as to avoid cross-contamination.
• Gloves used for cleaning are disposable.
• All cleaning materials are washed after use at 60º.
• Bedding is changed and floors are cleaned once the higher parts are finished, so as to avoid cross-contamination.
• All stationery has been removed from the apartment, you may find a digital directory in the TV.
• Decorative items that might to abide by new cleaning protocols (washing at over 60º) have been removed. Example: cushions, etc.
• Amenities have been reduced to avoid infection elements. Any product you need, please request it at our front-desk.

MEASURES IN COMMON AREAS

• Reduced capacity to comply with security distance in bars, halls, library, drink-bar, terraces, gym, pool and miniclub.
• Our staff fully changes their clothes every shift and washes them at over 60º.
• Safety distance of 2m in pool sunbeds and disinfection after each use.
• Safety distance of 2m on terrace tables, breakfast tables, bars and cocktail bar.
• Disinfection will be carried out several times a day in the most critical areas, such as bathrooms, massage booths, changing rooms, gym, mini-club, swimming pool and other common areas, applying chlorinated disinfectant for all premises parameters.
• Focus is on cleaning knobs, handles, handrails, rails, tables, floors and elements such as switches, vending machines, touch screens and seats in the waiting areas, as well as any other element that is subsequently considered appropriate.

WELLNESS MEASURES

• Reduced capacity in the whirlpool area, sauna and Turkish bath.
• Treatments are provided with gloves and mask, except for massages, for which we carry out a thorough cleaning of hands. Disinfection of the cabin after each treatment.

RECEPTION DESK MEASURES

• Safety distance signalled.
• Disinfectant gel available on every desk.
• Disinfection of all material handed over to the customer (room cards, pens, etc.)
• Reinforced cleaning and disinfection of desks.
• Methacrylates placed between customers and reception staff.